Michael Heppell

Michael Heppell


A celebrated motivational speaker and success coach, Michael is author of the international bestsellers How To Be Brilliant5 Star Service, and Brilliant Life. His books have been translated into 18 languages and are available all around the world. His book Flip It had the distinction of becoming the No. 1 Best Selling Personal Development title in the UK of 2010.

Michael’s fifth book How To Save An Hour Every Day was published in May 2011.  The Edge: How the Best Get Better, was published by Hodder in September 2012.


Michael Heppell @MichaelHeppell

I'm really looking forward to my How to Be A Super Speaker Master Class taking place in Leeds on July 5th and London on July 12th. So I made a wee video.

Check out all the details here.


Does anyone else see the irony in a guy from Hartlepool representing us in #Eurovision ?

#Eurovision ‘they hate us but they all want to be us?????


I think France 🇫🇷 will be top 3. #Eurovison

Here’s a video of a guy putting a camera on a sushi conveyer belt. It’s wonderful. Every table has a little story!

Last night we had the privilege of dining at @Restauranthjem - it was sensational!
Hardly took any food pics (for the fear of mucking up what were perfectly presented plates) of some of he most flavoursome food I’ve ever tasted, but here’s some Roe Deer.

Amazing venue today for a great event with @BFA_UK

Outstanding service on the 19:00 KX to NCL tonight. Team leader Wayne is training a new person (Suzanne), running the crew (Paul, Olivia, Kede, Connor) and fulfilling the unexpressed needs of the passengers (us). Brilliant.
And the new pudding mmmm

Practicing my ballroom dancing moves today with an invisible partner. Courtesy of @BFA_UK

I've seen this hashtag eleventeen times already today! #NationalNumeracyDay

This afternoon I had the privilege of spending two hours at the @Sage_Gateshead with the amazing @kspine His heart and love of people is palpable.

If you want to join the mission to help fellow humans to be happy then please follow Manoj and get involved.

It's funny how we lean towards believing the negative over the positive.......
And is it true that we get what we focus on?
Read more here: https://t.co/sMxzUuE9dC

Really honoured to have a feature in This Is Davina. New magazine out today. A UK lifestyle magazine that’s all about positivity and getting the very best out of your life. Thank you @ThisisDavina for doing what you do so brilliantly and inviting me to be a part of it.

Sage advice from the brilliant @michaelheppell in my inbox today:

"Good service becomes brilliant service when you solve the problem the customer didn’t even know they had."

Something to ponder for the weekend!

I was recently tagged in a Twitter post about customer service.
This particular tweet was about a simple but effective design ....
Read more about it here: https://t.co/cgnqdCfyey

Pinch and a pinch for the first of the month and NO returns

Only watch this after you’ve had your lunch.